MacOS Support

Modified on Thu, 29 Jan at 3:46 PM

I can't see my desktop

Starting with MacOS Catalina, Reemo requires Screen Recording Permissions. Please make sure that Reemo is given proper permissions on your Mac.

I can't send mouse or keyboard events

Reemo requires Accessibility Permissions. Please make sure that Reemo is given proper permissions on your Mac.

I can't hear my desktop sounds

On macOS versions prior to macOS 13 Ventura, Reemo for macOS requires installing the BlackHole (2ch) audio driver to enable system sound capture. You can install it via Homebrew with the command:

brew install blackhole-2ch

My keyboard sends the wrong keys

You can turn "Unicode Keyboard" ON or OFF during a session to send characters instead of keypresses.

My Computer is "Offline"

If you are sure that your computer is on (not sleeping) and connected to internet, please also check that the Reemo Service is up and running and that your Private Key is correct.

How to Uninstall Reemo on MacOS

To uninstall Reemo, please run the following command:

curl -skL -o /tmp/uninstall_reemo.x 'https://download.reemo.io/macos/uninstall.x' && sudo bash /tmp/uninstall_reemo.x

I can see my remote Mac screen, but my mouse and keyboard don’t work.

This is a permissions issue on the remote Mac. Go to macOS “System Settings” and grant the required permissions (Accessibility and/or Screen Recording) to the Reemo agent. (See: Installation - macOS)

I have no sound during my remote session on macOS. If you’re using macOS earlier than version 13 (Ventura), you need to install the “BlackHole” virtual audio driver on the remote Mac to enable audio capture. (See: Installation - macOS)

Is there an “USB Companion” app for macOS? That’s correct, there isn’t. For now, we don’t have a “USB Companion” app for macOS.