Frequently Asked Questions

Modified on Thu, 29 Jan at 2:59 PM

What Internet Speed is Required to use Reemo ?

The Reemo's remote desktop runs best on a 10 Mbps connection but you can reemote on speeds as low as 2 Mbps.

The maximum used bandwidth can be changed on the fly during a remote session:

Low - 2Mbps
Low - 5Mbps
Medium - 7Mbps (default)
Medium - 10Mbps
High - 20Mbps
High - 40Mbps
Ultra - 80Mbps
Ultra - 200Mbps

How many Monitors does Reemo support ?

As many as your bandwidth and hardware can support :)

How do I use a gamepad/controller with Reemo on Windows ?

Reemo requires the installation of the Windows ViGEm driver (https://github.com/ViGEm/ViGEmBus/releases) on your remote computer. Reemo 1.9.0.0 or higher is required in order to ensure compatibility with the Virtual Gamepad Emulation Bus driver.

After the driver is installed, start a new Reemo session, push a button or two on your controller, it should appear on your remote Computer. You can test that everything is working by visiting https://gamepad-tester.com

Why is my Screen Black ?

Reemo requires at least one monitor to be plugged in to capture your desktop. If you do not wish to have monitors or want to add more monitors to your Reemo enabled computer, you can buy some cheap HMDI or Display Port dongles that mimicks a monitor and plug them to your GPU.

What Ports does Reemo Use ?

For signalling, Reemo establishes a TCP connection on port 443 on one of our signal servers.

To establish a connection, Reemo service on your target computer uses a random UDP port ranging from 58200 to 58400.

To establish a connection, your browser might use any UDP port.

Why do my FPS go over 60 FPS ?

If you are behind a corporate firewall or your router does not allow UDP packets, you might be using our relay server (TURN) over TCP. Because TCP has its on congestion control, it might burst packets and performances might drop using Reemo. We recommend that you use Reemo over UDP to get the best performances during your remote sessions.

Why my image quality is bad even when using high and ultra quality?

This may be cause by an old GPU driver not handling the dynamic bitrate adjustments by Reemo. Please ensure that your hardware drivers are up to date. If your driver is up to date, please ensure that your internet speed can handle this quality settings, Reemo congestion control algorithm might lower your bitrate in case of severe packet loss.

I duplicated my virtual machine but only one show up on my computers.

If you use virtual machines and duplicate their harddrives, be sure to remove the "_id" file from the Reemo folder to avoid conflicts between your computers and restart the Reemo service. The "_id" file must be unique in order for your computers to register correctly.

Connection & Network

Which flows and URLs should I whitelist on my firewall?

Reemo requires specific HTTPS URLs and network flows to be allowed for optimal performance. You can find the complete network matrix and required URLs in our network documentation. (See: Network Guides and Network Matrix)

Why am I stuck on relay mode?

Relay mode usually happens when your device cannot establish a direct connection. This is often related to your network setup. Try disabling IPv6 on both your computer and router, as this often resolves the issue.

Performance & Display

How can I improve performance (smoothness) and achieve higher resolutions than my physical display?

You can manage two things:

Performance: in the Reemo toolbar, adjust the "Bandwidth/Quality" slider. (See: Reemo Toolbar)
Resolution: Install the Reemo "Virtual Monitor" driver. (See: Additional Drivers)

Are ultra-wide resolutions (like 5120x1440) supported?

Yes, if the remote operating system supports it. (See: Additional Drivers)

I have 3 screens on my remote machine but only 2 locally. How do I choose which ones to display?

The Reemo “Virtual Monitor Driver” is the best solution. (See: Additional Drivers)